A few days after you have paid for the insurance, your insurance agent will give you the insurance policy, insurance rules and insured person cards.

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To go to a hospital or clinic, it is enough to have an insured person’s card and any identification document (for example, a Thai driver’s license). 
You can contact any hospital or clinic. This is a very unusual moment, especially for those who have previously dealt with insurance “for traveling abroad,” where you are strictly directed to where it is more convenient for the insurance company, and not where you would like.

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When choosing a hospital or clinic, there are two things to consider.
First, it is important to understand whether the hospital is one of those that has a direct relationship with the insurance company. If included, the staff will contact the insurance company, clarify the limits, issue an invoice and receive money from the insurance company. All you have to do is sign the documents, or, in extreme cases, pay the difference between the limit amount covered by the company and the invoice amount. If the hospital does not directly cooperate with the insurance company, then you will need to pay the cost of treatment yourself, and then receive reimbursement from the insurance company. This can be done quite simply with the help of your insurance agent or directly by contacting the insurance company’s office.

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Second, it is important to evaluate the average cost of hospital services against your insurance limits. If you choose a luxury hospital with budget insurance, then of course they will gladly accept you there, but the additional payment may be significant.